Last updated: 8-1-2025
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the vdasupportservices.com website operated by VDA Support Services Ltd. (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of VDA Support Services Ltd and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by VDA Support Services Ltd.
VDA Support Services Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that VDA Support Services Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
VDA Support Solutions Ltd create estimates based on images and information provided by our customers. Our customers confirm by using us, the information and images provided are a true representation of the damage sustained to the vehicle. VDA Support Services Ltd act within good faith and the upmost integrity, we will not tolerate fraudulent or dishonesty activity, it is our duty to report such activity.
It is the responsibility of our customers to check the estimate report content including parts prices and repair method prior to commencing with repairs.
VDA Support Services Ltd take no responsibility for repairs carried out by our customers. It is assumed all repairs are carried out are as per the authorised estimate. Should our customer deviate from the authorised estimate, they are to notify VDA Support Services Ltd at the at the earliest opportunity to allow an amended estimate to be submitted to reflect any deviations.
It is the responsibility of our customer to check vehicle safety features such as SRS components and Advanced Driver Assistance Systems and ensure any remedial work is carried out, as per the repair methods.
VDA Support Services accepts no responsibility if our customer identifies further damage, faults or costs leading to disputes with work providers.
Our customers are responsible to follow work provider instructions and ensure any requested evidence and documentation is provided. Any issues arise through failure to provide requested information is not the responsibility of VDA Support Services Ltd.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Payment Terms
The information provided in the estimate request form is confidential and intended for sole use for VDA Support Services Ltd. Access by anyone else is unauthorised.
VDA Support Services Ltd will not pass or share any information with a third party, unless instructed to by the client. The only purpose of then providing confidential information such as vehicle registration, customer name, customer address is for obtaining authority from work providers/insurers etc.
By Submitting this request form, you are agreeing to pay VDA Support Services Ltd the cost of the selected service as follows:
Standard Estimate £57.50+vat
Networked Estimate £74.50+vat
Fully Managed Estimate £74.50+vat plus 15% of miscellaneous costs authorised above £200 (Subcontract costs not included).
Invoicing – £17.95+vat
Payments will be due 7 days from the following:
Standard Estimate – Completion of estimate
Networked Estimate – Submission of estimate
Fully Managed Estimate – Receipt of instruction from work provider (Authorisation, Total Loss Notification, Claim Closure).
Invoicing – Completion of invoice
By Submitting this form, you hereby confirm the information provided is true and accurate.
Contact Us
If you have any questions about these Terms, please contact us.
