How do I request an estimate?

Send a request via WhatsApp or email with required images and any other details you may have- see below.  

What images will I need to send?

We require mandatory images of the vehicle ID (reg), VIN, Mileage and images of the damage.  

How do I make a payment?

We will send you an invoice on completion of the estimate containing our payment details

How do I ensure the negotiated rates and charges are acceptable?

We will discuss the best rates to charge with you.

If the proposed authority falls below your expected rates, we will contact you first before accepting authority.

How often will you chase a work provider for authority?

Following submission of the estimate, we will contact the work provider within 48hours to ensure the estimate is in the queue to be processed. We then chase the work provider every 5 working days if no authority is received.  Insurer’s generally have a 3-5 day SLA to process estimates.

How do you invoice a work provider on my behalf?

We will save a copy of your letter headed paper on file, if you wish to provide us an invoice number to use we will include.  We will raise an invoice based on the repair authority from the work provider reflecting the applicable excess and VAT status.  If the customer is to pay a contribution, 2 invoices will be raised – one to the customer and the other to the work provider.

Please note, VDA Support Services accept no responsibility for any invoice or payment issues that arise due to incorrect information being provided on the repair authority.  Unfortunately, this does happen and can delay payments.

What happens if the vehicle is bespoke?

If the vehicle hasn’t got available repair data, we will compile an estimate using a generic or similar vehicle. If you provide details of your parts supplier, we will check the parts details direct with them in order to complete the estimate.